Return & Refund Policy — PC Cool Cardstore
Return & Refund Policy
We want you to be happy with your purchase. However, due to the nature of trading cards and collectibles, we maintain a strict return policy.
Eligibility
- Returns must be requested within 14 days of delivery.
- Items must be returned in the exact same condition received (still sealed/sleeved if applicable).
- You must contact us at {{ store.email }} before shipping anything back.
Non-Returnable Items
- Graded cards (PSA, CGC, BGS, etc.)
- Opened boxes or cases
- Custom or personalized orders
- High-value items over $200 (case-by-case)
Refunds
Approved returns will be refunded to the original payment method within 5–7 business days after we receive and inspect the item. Original shipping costs are non-refundable unless the item arrived damaged.
Damaged on Arrival: Please notify us with photos within 48 hours.